Resolving Service Complaints
Hamilton Child and Family Supports is committed to providing optimum services to the children, youth and families we work with. If you have a concern, complaint or feedback about the services you received, we want to hear about them. Our hope is to work together with you to resolve concerns and improve service.
If you have a complaint, concern or feedback about the services you have received, there are several ways to be heard:
- Staff and supervisors providing services are responsible for responding to complaints. If complaints are not resolved at this level, the organization’s Community Relations Specialist will work with you and the service team using our early resolution process.
If service recipients are still unsatisfied, there are other methods to be heard. Service recipients can submit a formal complaint and request a review by the:
- Internal Complaints Review Board (ICRP)
- Child and Family Service Review Board (CFSRB)
- Ontario Ombudsman
Service recipients can also fill out our quick, anonymous client feedback survey.
If you would like to speak with someone directly to make a complaint regarding services that you or your family have received, or if you would like to provide feedback, fill out the form below and one of our staff will contact you within 3 business days.
